Refund policy

CREATIVE BOX LLC
RETURN & REFUND POLICY 

Returns
If you change your mind, you may request a return within 7 days of delivery.
To be eligible for a return, Your Concept Box must be unused, complete, in its original packaging, and in resalable condition. Proof of purchase may be required.

To request a return, please contact us before sending anything back. Returns sent without priorauthorization may not be accepted. Return instructions and the applicable return address will be provided after your request has been reviewed.

For returns due to a change of mind, customers are responsible for return shipping costs. We recommend using a trackable shipping service. Concept Box cannot be responsible for returned packages lost or damaged in transit.

Damaged, Defective, Incomplete, or Incorrect Items
Please inspect your order upon delivery. If Your Concept Box arrives damaged, defective, incomplete, or if you receive the wrong item, please contact us as soon as possible, preferably within 48 hours of delivery.

Please include your order number and photographs of the item and packaging when available.

We will review the issue and, where appropriate, arrange a replacement, refund, or other appropriate solution at no additional cost to you.

Exchanges
We do not offer direct exchanges. If you would like a different eligible item, please request a return. Once the return is accepted, you may place a separate order for the new item.
Non-Returnable Items
Items that have been used, altered, damaged after delivery, are incomplete, or are not returned in their original packaging and resalable condition are not eligible for return due to a change of mind.

Gift cards are non-returnable and non-refundable, except where required by applicable law.
Products specifically identified as Final Sale at the time of purchase are not eligible for return due to a change of mind, except where required by applicable law. A promotional discount or discount code alone does not make an item Final Sale unless it is expressly identified as such.

Refunds
Once your authorized return has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original method of payment. The time required for the refund to appear may vary depending on your bank, card issuer, or payment provider.
For returns resulting from a change of mind, original shipping charges are non-refundable.

If the return or resolution results from an error by My Concept Box or from an item that arrived damaged, defective, incomplete, or incorrect, applicable shipping costs will be handled by My Concept Box as appropriate.

Contact Us
For questions regarding returns or refunds, please contact us at:
Creative Box LLC
Email: contacts@myconceptbox.com
This Return & Refund Policy does not limit any rights you may have under applicable law.