Shipping policy
My Concept Box
Thank you for shopping with My Concept Box. This Shipping Policy explains how orders placed through our online store are processed and shipped.
1. SHIPPING DESTINATIONS
My Concept Box currently ships to addresses within the United States.
We do not currently offer international shipping.
Available shipping options will be displayed at checkout based on the destination, package characteristics, and available carrier services.
2. ORDER PROCESSING
Orders are prepared and shipped from Florida.
Order processing times will be displayed or communicated as applicable. Processing time is separate from the carrier’s estimated transit time.
Orders are processed on business days, excluding applicable holidays.
Once your order has shipped, you will receive shipping confirmation and tracking information when tracking is available.
3. SHIPPING RATES
Shipping charges are calculated and displayed at checkout before payment is completed.
The amount charged may depend on factors including the shipping destination, package size and weight, and selected or available shipping service.
Any promotional shipping offer, reduced shipping rate, or free-shipping offer will be subject to the conditions stated with that offer.
The shipping amount displayed at checkout before you place your order is the shipping amount applicable to that order.
4. DELIVERY ESTIMATES
Delivery dates and transit times provided by shipping carriers are estimates and may be affected by circumstances outside Creative Box’s reasonable control, including carrier delays, severe weather, transportation disruptions, peak shipping periods, or other unforeseen events.
My Concept Box will comply with applicable U.S. requirements regarding promised shipment times, delays, order cancellations, and refunds.
If we are unable to ship an order within an applicable promised timeframe, we will contact the customer and provide the options required by applicable law.
5. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If you discover an error in your shipping address, contact us as soon as possible at contacts@myconceptbox.com.
We will make reasonable efforts to assist before the order is shipped, but we cannot guarantee that an address can be changed once fulfillment or shipment has begun.
Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility where permitted by applicable law.
6. TRACKING
When tracking is available, tracking information will be provided after your order has shipped.
Carrier tracking information may take some time to update after a shipping label has been created or the package has been accepted by the carrier.
7. LOST, DAMAGED, INCOMPLETE OR INCORRECT ORDERS
Please inspect your order when it arrives.
If your Creative Box arrives damaged, materially incomplete, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery, at contacts@myconceptbox.com.
Please include your order number and photographs of the product and shipping packaging when available.
We will review the issue and, where appropriate, arrange a replacement, refund, or other appropriate resolution in accordance with our Return & Refund Policy and applicable law.
If tracking indicates a delivery problem or you believe your package has been lost in transit, please contact us so that we can investigate the shipment with the applicable carrier.
8. DELAYS
Occasionally, circumstances outside our reasonable control may delay the processing or delivery of an order.
If My Concept Box becomes unable to ship an order within the timeframe promised to the customer, we will provide any notice, cancellation option, consent request, or refund required under applicable law.
9. RETURNS
Shipping associated with returns is governed by our Return & Refund Policy.
Please review that policy before returning any product. Returns sent without prior authorization may not be accepted.
10. CONTACT US
For questions regarding shipping or delivery, please contact:
Creative Box LLC
946 Highland Avenue, Unit 56
Dunedin, FL 34698
United States
Email: contacts@myconceptbox.com